Join Patrique Mercier Recruitment JP as a Polish Customer Support Specialist for Mobile App Services and unlock an exciting opportunity that includes paid relocation to the beautiful landscapes of Greece! In this role, you will be the key point of contact for Polish-speaking users, providing exceptional support and assistance for our cutting-edge mobile applications.
As a member of our dynamic team, you'll engage directly with customers, addressing their queries and issues while enhancing their experience with our innovative mobile services. If you're passionate about technology, enjoy helping others, and want to embark on a new adventure, we would love to hear from you!
Responsibilities
- Deliver high-quality customer support to Polish-speaking users through various channels, including phone, email, and chat.
- Troubleshoot and resolve user issues related to mobile applications effectively.
- Document and track customer interactions and feedback in the CRM system.
- Collaborate with the technical team to escalate and resolve complex issues.
- Participate in training sessions to enhance your knowledge of mobile app features and services.
- Offer proactive suggestions to improve user experience and support processes.
Requirements
- Fluency in Polish and English, both written and spoken.
- Strong communication and interpersonal skills.
- Willingness to learn about mobile applications and technology.
- Ability to work independently and manage time effectively in a remote setup.
- No previous experience required; enthusiasm and a customer-oriented mindset are essential.
- A positive attitude and teamwork spirit.
- Willingness to relocate to Greece and adapt to a new environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )