<div class="section page-centered" data-qa="salary-range"><div>$50,000 - $63,000 a year</div><small><div>The <b>Data Center Operations Technician</b> owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.0.3.231/">99.999</a>% uptime.</div><div><br></div><div><b>Salary offered- 60-63 k per year </b></div><div>&nbsp;</div><div><b><u>Job Description</u></b></div><div><b>Key Accountabilities</b></div><div>• Utilize custom monitoring software and internal ticketing system to provide customer support</div><div>• Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components</div><div>• Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies</div><div>• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server</div><div>• Simple operating systems administration to include troubleshooting of login, password and connectivity issues</div><div>• Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers</div><div>• Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances</div><div>• Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays</div><div>• Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required</div><div>• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling</div><div>• Provide technical communication relating to customer configurations in a concise, professional manner</div><div>• Adhere to company security policies and procedures, including health and safety and local governing requirements as directed</div><div>• Execute and maintain meticulous 5S and housekeeping practices</div><div>• Demonstrate no less than full performance in a continuous, consistent, measurable manner</div><div>• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers</div><div>• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers</div><div><b>&nbsp;</b></div><div><b>Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)</b></div><div>• Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations</div><div>• Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting</div><div>• Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required</div><div>• Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment</div><div>• Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events</div><div>• All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method</div><div>• All customer interactions, both internal and external, are conducted in a manner that delights customers</div><div>• Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date</div><div>• All areas of responsibility are clean and organized with specific areas designated for all moveable items</div><div>MAIN CONTACTS (external/internal):</div><div>• Data Center Operations Team Lead (daily: direct manager)</div><div>• Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)</div><div>• External/Internal Customers/Vendors (daily: status of customer issues, configurations and tasks)</div><div>• Rackspace Vendors (varies: supervision and oversight of work undertaken)</div><div><b>&nbsp;</b></div><div><b>REQUIREMENTS: </b></div><div>• Diploma holder or above&nbsp;in Information Technology or related disciplines</div><div>• Minimum 2 years working experience in IT services with 3 years experience in sizeable Data Centre operations is an advantage</div><div>• Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required</div><div>• Previous experience in a customer service oriented position preferred</div><div>• Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred</div><div>• Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred</div><div>• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred</div><div>• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred</div><div>• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred</div><div>• Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends</div><div>• Must be able to prioritize work in a fast paced, high pressure environment</div><div>• Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette</div><div>• Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software</div><div><b>• Must be able to lift 50 lbs over head</b></div><div><b>• Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr) to alternate locations</b></div><div>&nbsp;</div><div>&nbsp;</div><div><b>Rackspace Job Description</b></div><div><b>Success in the role requires the following personal qualities:</b></div><div>• Effective Communicator</div><div>• Self Starter</div><div>• Team Player</div><div>• Open (Accepting) of Feedback</div><div>• Ability to Identify Problems</div><div>• Solicits input from others when making decisions</div><div>&nbsp;</div><div>Full Time Position </div><div>40Hr Week</div><div>Rotating shifts </div><div>&nbsp;</div></small></div><div class="section page-centered last-section-apply" data-qa="btn-apply-bottom"><a class="postings-btn template-btn-submit hex-color" data-qa="show-page-apply" href="https://jobs.lever.co/rackspace/0a0ba067-7bcb-46eb-a128-19039236eb15/apply">Apply for this job</a></div>

Rackspace - Technical Support /Technician/  Data Center Operations Technician - AU  - AU (Sydney)

rackspace--technical-support-technician--data-center-operations-technician--au--au-(sydney)

<div class="section page-centered" data-qa="job-description"><div><span style="font-size: 12pt;">Location: Fort Campbell, KY</span></div><div><span style="font-size: 12pt;">Required Clearance : Secret Clearance</span></div><div><span style="font-size: 12pt;">Required Certification(s): IAT II Certification (SEC+)</span></div><div><span style="font-size: 12pt;">Required Education: HS Diploma</span></div><div><span style="font-size: 12pt;">Required Experience: 2-5+ years of related IT experience</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><b style="font-size: 12pt;">Description</b></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">PingWind is seeking an intermediate-level Information Technology (IT) Support Specialist to act as the Workstation Administrator supporting the United States Army Fort Campbell Soldier for Life Transition Assistance Program (SFLTAP) functions at Fort Campbell, KY. The SFLTAP Mission Statement is to deliver a world-class transition program that ensures all eligible transitioning Soldiers have the education, training and counseling, necessary to be career – ready in the global workforce e. SFLTAP helps Soldiers make informed career decisions through benefits counseling and employment assistance.</span></div><div><span style="font-size: 12pt;">The Workstation Administrator provides support such as planning, analysis, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and /or video formats. This is a hands-on position that requires the IT Support Specialist to work very closely with government personnel and users.</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><b style="font-size: 12pt;">Responsibilities</b></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">· Check equipment for proper operation and clean and perform minor maintenance on equipment when necessary</span></div><div><span style="font-size: 12pt;">· Participate in meetings with COR and contractor representatives to obtain information and provide information as deemed necessary</span></div><div><span style="font-size: 12pt;">· Participate in accomplishing technical, analytical and advisory functions pertinent to the development of local policies, plans, and processes;</span></div><div><span style="font-size: 12pt;">· Ensure work accomplished complies with higher authority policies and guidelines</span></div><div><span style="font-size: 12pt;">· Ensure the rigorous application of information security/information assurance policies, principles and practices in accomplishing the customer support functions of this job</span></div><div><span style="font-size: 12pt;">· Provide Information Technology customer support to end-users for desktop or laptop computers and printers, servers, applications, network connectivity and associated hardware, software and networking services</span></div><div><span style="font-size: 12pt;">· Develop plans for installing, configuring, troubleshooting and maintaining customer equipment and software and install and configure standard hardware and supported software on desktops/laptops and configure laptops/desktops systems</span></div><div><span style="font-size: 12pt;">· Provide assistance to customers, troubleshoots all problems, and provides support to the customer with minimal disruption to normal business activities. First responder and chief point of contact for all submitted IT work orders.</span></div><div><span style="font-size: 12pt;">· Reports weekly workload reports and work order status to the contracting officer representative</span></div><div><span style="font-size: 12pt;">· Provide Tier I, II support to end-users for laptop and desktop computer, server, common user applications, desktop services, and associated hardware</span></div><div><span style="font-size: 12pt;">· Serve as the Workstation Administrator (WA) for the SFL-TAP Information Technology Systems</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><b style="font-size: 12pt;">Qualifications</b></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">· US Citizen</span></div><div><span style="font-size: 12pt;">· Three years of IT experience handling the same type of duties as listed above</span></div><div><span style="font-size: 12pt;">· IAT II Certification (Normally Security+)</span></div><div><span style="font-size: 12pt;">· Must have excellent written and verbal skills</span></div><div><span style="font-size: 12pt;">· Must have excellent customer service skills</span></div><div><span style="font-size: 12pt;">Desired Qualifications:</span></div><div><span style="font-size: 12pt;">· Microsoft Certifications</span></div><div><span style="font-size: 12pt;">· Audio Visual Projector Experience</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><b style="font-size: 12pt;">About PingWind</b></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Washington DC and Northern Virginia.&nbsp;</span><a rel="noopener noreferrer" class="postings-link" style="font-size: 12pt;" href="http://www.pingwind.com/">www.PingWind.com</a></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">Our benefits include:</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">Paid Federal Holidays</span></div><div><span style="font-size: 12pt;">Robust Health &amp; Dental Insurance Options</span></div><div><span style="font-size: 12pt;">401k with matching</span></div><div><span style="font-size: 12pt;">Paid vacation and sick leave</span></div><div><span style="font-size: 12pt;">Continuing education assistance</span></div><div><span style="font-size: 12pt;">Short Term / Long Term Disability &amp; Life Insurance</span></div><div><span style="font-size: 12pt;">Employee Assistance Program through Sun Life Financial EAP Guidance Resources</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">Veterans are encouraged to apply</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">About PingWind</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA Certified with offices in Washington DC and Northern Virginia. </span><a rel="noopener noreferrer" class="postings-link" style="font-size: 12pt;" href="http://www.PingWind.com">www.PingWind.com</a></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">Our benefits include:</span></div><div><span style="font-size: 12pt;">Paid Federal Holidays</span></div><div><span style="font-size: 12pt;">Robust Health &amp; Dental Insurance Options</span></div><div><span style="font-size: 12pt;">401k with matching</span></div><div><span style="font-size: 12pt;">Paid vacation and sick leave</span></div><div><span style="font-size: 12pt;">Continuing education assistance</span></div><div><span style="font-size: 12pt;">Short Term / Long Term Disability &amp; Life Insurance</span></div><div><span style="font-size: 12pt;">Employee Assistance Program through Sun Life Financial EAP Guidance Resources</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">Veterans are encouraged to apply</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.</span></div></div><div class="section page-centered last-section-apply" data-qa="btn-apply-bottom"><a class="postings-btn template-btn-submit cerulean" data-qa="show-page-apply" href="https://jobs.lever.co/pingwind/8be1932c-2c9e-44fa-ab15-ab875208ef52/apply">Apply for this job</a></div>

PingWind - IT Support Specialist Workstation Administrator

pingwind--it-support-specialist-workstation-administrator

<div class="section page-centered" data-qa="job-description"><div><b style="font-size: 16pt;">Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!</b></div><div><span style="font-size: 10pt;">Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.</span></div><div><span style="font-size: 10pt;">We believe in&nbsp;</span><i style="font-size: 10pt;">“walking the walk”&nbsp;</i><span style="font-size: 10pt;">of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.&nbsp;</span></div><div><span style="font-size: 10pt;">Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.</span></div><div><br></div><div><span style="font-size: 18.6667px;"><b><u>Technical Support Engineer</u></b></span></div><div>This is a remote/ hybrid position may require the engineer to be onsite periodically. Travel may be required for&nbsp; project support.</div><div>The Extreme Premier Resident Engineer (PRE) will work within a customer team of highly skilled and experienced engineers to support a full-time resident engineer position in the&nbsp;<b>Indianapolis, IN</b>.&nbsp;area. The PRE role requires a broad range of technical, troubleshooting, and planning skills and excellent customer communication skills. The PRE is considered a “trusted advisor” for the customer during the engagement. The PRE’s role is to provide a high-quality implementation of all areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer’s functional requirements.&nbsp;</div><div><br></div><div>Extreme Networks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div></div><div class="section page-centered"><div><h3>Responsibilities: </h3><ul class="posting-requirements plain-list"><ul><li>Provide full-time project support for a large Enterprise Extreme customer in the&nbsp;<b>Indianapolis, IN</b>.&nbsp;area.&nbsp;</li><li>Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology. Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation.&nbsp; Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.&nbsp;</li><li>Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable.&nbsp;</li><li>Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing team member.&nbsp;</li><li>Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network.&nbsp;</li><li>Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.&nbsp;</li><li>Must maintain excellent knowledge of all Extreme product suites: Extreme Cloud IQ Site-Engine (XIQ-SE) -Manage, Control, Analytics; Extreme Cloud IQ (XIQ) Wireless; BOSS (ERS series) switching OS, Extreme VOSS switching OS and Shortest Path Bridging (SPB) Fabric.&nbsp;&nbsp;</li><li>Must possess situational awareness and the ability to proactively escalate any customer issues to the PDM (Premier Delivery Manager), GTAC, Account Team, and Management in a timely and cohesive</li></ul></ul></div></div><div class="section page-centered"><div><h3>Requirements: </h3><ul class="posting-requirements plain-list"><ul><li>Expert in networking technologies with industry and regional knowledge and experience. (5 or more years’ experience)&nbsp;</li><li>Thorough knowledge and proven experience with implementation and maintenance of the&nbsp;<b>Extreme Campus Fabric solution.</b></li><li>&nbsp;Thorough knowledge and proven experience with implementation and maintenance of BOSS (ERS series) switching OS.</li><li>Thorough knowledge and proven experience with implementation and maintenance of Extreme Cloud IQ Site Engine (XIQ-SE), Extreme Control (NAC) and Extreme Analytics platforms.&nbsp;</li><li>Thorough knowledge of implementation and troubleshooting of VOSS switching and SPB fabric networks.&nbsp;</li><li>Thorough knowledge and proven experience with implementation and maintenance of the Extreme Wireless solutions using XIQ (hive OS) related APs.&nbsp;</li><li>Thorough understanding of LDAP, RADIUS, and Active Directory Services used for AAA within NAC solutions.&nbsp;</li><li>Hands-on experience using security-related toolsets.&nbsp;</li><li>Must have strong skills in troubleshooting and problem resolution in a network environment. (including use of PCAP, WireShark, and some wireless RF Analysis tools – Ekahau preferred)&nbsp;</li><li>Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.&nbsp;</li><li>Ability to effectively implement Extreme products and solutions in a mission-critical environment within a scheduled downtime or with no downtime.&nbsp;</li><li>Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations to maintain satisfied customers. Use of Project Plans, Design Diagrams, Procedure documentation, managing coordination with other disciplines (Firewall and OS Teams) to ensure smooth implementations and full awareness of delivery timelines and capabilities a must.&nbsp;</li><li>Excellent interpersonal, technical presentation, and communication skills.&nbsp;</li><li>Proven team player.&nbsp;</li><li>Must be self-motivated and able to work with minimal supervision.&nbsp;</li></ul></ul></div></div><div class="section page-centered"><div><h3>In-depth knowledge of five or more of the following networking technologies:  (5 or more years of experience) </h3><ul class="posting-requirements plain-list"><ul><li>Network Access Control (NAC)&nbsp;</li><li>DNS&nbsp;</li><li>DHCP&nbsp;</li><li>Wireless&nbsp;</li><li>IPv4/v6&nbsp;</li><li>Routing Protocols (ISIS, OSPFv2/v3, VRRP, MPLS, BGP, etc)&nbsp;</li><li>Layer2 Switching (<a href="http://802.1Q">802.1Q</a>, 802.1 D, 801.x)</li></ul></ul></div></div><div class="section page-centered"><div><h3>Desired Skills / Experience:</h3><ul class="posting-requirements plain-list"><ul><li>Must be a US citizen&nbsp;</li><li>BS Degree in Computer Science or related field, or equivalent work experience.&nbsp;</li><li>Industry Network Certifications desired&nbsp;</li><li>Automation/Python scripting experience&nbsp;</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div>Extreme Networks, Inc. (<a rel="noopener noreferrer" class="postings-link" href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffinance.yahoo.com%2Fquote%2Fextr%2F&amp;data=02%7C01%7Cchammer%40extremenetworks.com%7Cdbc7d899951945c863a108d824d4cb96%7Cfc8c2bf6914d4c1fb35246a9adb87030%7C0%7C0%7C637299843663696685&amp;sdata=%2F%2BzuQYjmcX%2FJ1iSuwA4LMFuISmxjL3XkZwIi3QtHHFE%3D&amp;reserved=0">EXTR</a>) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's&nbsp;<a rel="noopener noreferrer" class="postings-link" href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fextremenetworks.com%2F&amp;data=02%7C01%7Cchammer%40extremenetworks.com%7Cdbc7d899951945c863a108d824d4cb96%7Cfc8c2bf6914d4c1fb35246a9adb87030%7C0%7C0%7C637299843663701676&amp;sdata=3FvuNDMO14RDVbIwlilc0w3DmgjHfR94FwvhculeraI%3D&amp;reserved=0">website</a>&nbsp;or follow us on Twitter, LinkedIn, and Facebook.</div><div><br></div><div><i>We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.</i></div></div><div class="section page-centered last-section-apply" data-qa="btn-apply-bottom"><a class="postings-btn template-btn-submit hex-color" data-qa="show-page-apply" href="https://jobs.lever.co/extremenetworks/ff9eefac-42f3-4f55-8381-db8d142473a6/apply">Apply for this job</a></div>

Extreme Networks - Technical Support Engineer - Indianapolis, IN

extreme-networks--technical-support-engineer--indianapolis,-in

<div class="section page-centered" data-qa="job-description"><div>Do you want to work on cutting-edge projects with the world’s best developers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.</div><div><br></div><div>At Gigster, whether working with entrepreneurs to realize 'the next great vision' or with Fortune 500 companies to deliver a big product launch, we build really cool solutions that make a difference! From blockchain to AI/ML to VR and more, Gigster builds enterprise software on cutting-edge technology.</div><div><br></div><div>At this time, we are looking for <b>SRE Support Engineers</b> to join our team and provide support to one of our clients. The successful candidates will be providing support in the United Kingdom's office hours, from 8 AM to 5 PM local time.&nbsp;</div><div><br></div><div>By being a member of the Gigster Network you'll have access to amazing client projects where you would successfully support their internal IaaS. Successful candidates can provide a wide range of services from “white glove” onboarding to creating informational posts on the community support platform, and everything in between. Additionally, these SRE Support Engineers will actively participate in developing the support tools and process, so we are looking for someone with the maturity to understand what it takes to scale in services.</div></div><div class="section page-centered"><div><h3>Key Qualifications/Experience</h3><ul class="posting-requirements plain-list"><ul><li><b>Robust</b>&nbsp;level of&nbsp;<b>spoken and written English</b>.</li><li>Several years of experience (ideally 5 or more) in&nbsp;<b>supporting highly scalable applications</b>&nbsp;and&nbsp;<b>web services.</b></li><li><b>Experience working with Cloud technologies&nbsp;</b>(<b>AWS mandatory</b>, Google Cloud - nice to have).</li><li>Hands-on experience with open-source technologies such as&nbsp;<b>Kubernetes</b>&nbsp;and&nbsp;<b>Docker (mandatory),</b>&nbsp;<b>Spark, and</b>&nbsp;<b>Kafka&nbsp;</b>(at least basic knowledge of these two)<b>.</b></li><li><b>Kubernetes:&nbsp;</b>Extensive experience in&nbsp;<b>deploying</b>,&nbsp;<b>managing</b>, and&nbsp;<b>scaling</b>&nbsp;<b>applications</b>&nbsp;using&nbsp;<b>Kubernetes</b>. Familiarity with&nbsp;<b>Helm</b>,&nbsp;<b>Kustomize</b>, or similar tools.</li><li><b>Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python&nbsp;</b>or any similar programming/scripting language<b>), and troubleshooting.</b></li><li><b>Networking:&nbsp;</b>Understanding of<b>&nbsp;network protocols, DNS, load balancing,&nbsp;</b>and<b>&nbsp;related technologies.</b></li><li>Comfortable working with&nbsp;<b>a very technical customer base.</b></li><li>Comfortable providing a&nbsp;<b>wide range of support</b>, from&nbsp;<b>simple issue resolution</b>&nbsp;to&nbsp;<b>end-to-end onboarding</b>.</li><li>Strong familiarity with&nbsp;<b>modern server technologies</b>&nbsp;and&nbsp;<b>architectures.</b></li><li>Strong<b>&nbsp;problem-solving skills, excellent communication skills,&nbsp;</b>and the<b>&nbsp;ability to work collaboratively in a team environment.</b></li><li>Strong&nbsp;<b>attention to detail.</b></li><li>Excellent&nbsp;<b>analytical capabilities.</b></li><li><b>Passionate</b>&nbsp;about&nbsp;<b>Technical Support.</b></li><li><b>Strong</b>&nbsp;<b>troubleshooting experience.</b></li><li><b>Ability to work as an independent contractor for a US company</b></li></ul></ul></div></div><div class="section page-centered"><div><h3>Nice To Have</h3><ul class="posting-requirements plain-list"><ul><li><b>Observability and logging tools experience like Prometheus, Grafana, Datadog, Splunk, etc.</b></li><li>Hands-on experience with&nbsp;<b>Relational Database Management Systems.</b></li><li><b>Certifications:</b>&nbsp;Relevant certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or Linux Professional Institute Certification (LPIC).</li><li>Experience with<b>&nbsp;Infrastructure as Code (IaC):&nbsp;</b>Familiarity with tools like<b>&nbsp;Terraform, Ansible, or Puppet.</b></li></ul></ul></div></div><div class="section page-centered"><div><h3>Responsibilities</h3><ul class="posting-requirements plain-list"><ul><li>Work&nbsp;<b>cross-functionally</b>&nbsp;with&nbsp;<b>customers and partners</b>&nbsp;to address&nbsp;<b>complex customer questions</b>&nbsp;and&nbsp;<b>drive incidents to resolution</b>.</li><li><b>Troubleshoot</b>,&nbsp;<b>isolate,</b>&nbsp;and&nbsp;<b>resolve container orchestration/management issues</b>, specifically&nbsp;<b>Docker</b>&nbsp;and&nbsp;<b>Kubernetes</b>.</li><li><b>Troubleshoot</b>,&nbsp;<b>isolate,</b>&nbsp;and&nbsp;<b>resolve complex application deployment</b>&nbsp;issues.</li><li>Analyze and&nbsp;<b>categorize</b>&nbsp;<b>customer interaction trends</b>&nbsp;to provide&nbsp;<b>accurate and meaningful feedback</b>&nbsp;to&nbsp;<b>Engineering</b>&nbsp;and&nbsp;<b>SRE organizations</b>.</li><li><b>Build knowledge base articles</b>.</li><li>Participate in&nbsp;<b>post-mortem reviews</b>, and drive&nbsp;<b>ongoing improvement.</b></li><li><b>Obsess over minute details</b>&nbsp;to&nbsp;<b>drive operational excellence</b>&nbsp;in every aspect of your work.</li><li>M<b>ake meaningful and significant contributions</b>&nbsp;to our client’s&nbsp;<b>development</b>&nbsp;of&nbsp;<b>objectives and goals.</b></li><li>W<b>ork on complex issues</b>,&nbsp;<b>analyzing situations or data</b>&nbsp;that require&nbsp;<b>in-depth evaluation.</b></li><li>Your&nbsp;<b>expertise and discretion</b>&nbsp;will be required to&nbsp;<b>think outside the box</b>&nbsp;and&nbsp;<b>resolve highly complex issues</b>&nbsp;creatively and effectively.</li><li>Work hours are from&nbsp;<b>8 AM to 5 PM United Kingdom time, Monday to Friday</b>. While there is&nbsp;<b>no on-call</b>, if there’s any&nbsp;<b>maintenance during the weekend</b>&nbsp;you will need to&nbsp;<b>be available,</b>&nbsp;and then you'll&nbsp;<b>get time off</b>&nbsp;to compensate for that).</li></ul></ul></div></div><div class="section page-centered"><div><h3>Recruitment Process</h3><ul class="posting-requirements plain-list"><ul><li>English Proficiency Assessment (25 mins)</li><li>Technical Assessment (45 mins)</li><li>Recruiter screen (30 mins)</li><li>Technical Interview (30-45 mins)</li><div><br></div><div>We strive to move efficiently from step to step so the recruitment process can be as fast as possible.</div></ul></ul></div></div><div class="section page-centered"><div><h3>Benefits - We don’t call them perks, they’re just part of what makes working at Gigster great.</h3><ul class="posting-requirements plain-list"><ul><li>World-class network. Be part of a network with the most talented people in the world.</li><li>Amazing cutting-edge projects. Pick the projects from F500 companies that you’re interested in.</li><li>100% remote and global. Live your best life, wherever that may be, and never lose out on career opportunities because of it.</li><li>Flexible work hours. There is a time to overlap with the customer’s timezone, but most of the time, we work asynchronously and don’t care when you’re online; you just deliver great results.</li><li>Flexible offerings. Choose how many hours you want to work and how much you want to earn.</li><li>Swag! Because who doesn’t love swag?</li></ul></ul></div></div><div class="section page-centered last-section-apply" data-qa="btn-apply-bottom"><a class="postings-btn template-btn-submit cerulean" data-qa="show-page-apply" href="https://jobs.lever.co/gigster/4081f3c1-c2a2-4827-a045-89f4bc648df0/apply">Apply for this job</a></div>

  - SRE (Site Reliability Engineer) Support Engineer

--sre-(site-reliability-engineer)-support-engineer

<div class="section page-centered" data-qa="job-description"><div><span style="font-size: 12pt">We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.&nbsp;</span></div><div><br></div><div><span style="font-size: 16px;">Are you passionate about providing exceptional IT support and ensuring smooth operations within a dynamic environment?</span></div><div><br></div><div><span style="font-size: 16px;">Join our team at&nbsp;</span><a rel="noopener noreferrer" class="postings-link" style="font-size: 16px;" href="http://capital.com/">Capital.com</a><span style="font-size: 16px;">&nbsp;as an&nbsp;</span><b style="font-size: 16px;">IT Support Specialist</b><span style="font-size: 16px;">, where you'll play a crucial role in managing user requests and maintaining our IT infrastructure. From preparing user equipment to administering internal services, you'll be at the forefront of ensuring seamless technical operations. If you thrive in a fast-paced environment and have a knack for troubleshooting technical issues, we want to hear from you!</span></div></div><div class="section page-centered"><div><h3>Responsibilities:</h3><ul class="posting-requirements plain-list"><ul><li>Receiving and handling user requests in the scope of IT support</li><li>Preparation of user equipment, diagnostics of the technical condition of the equipment before sending it for repair</li><li>Creating user instructions and keeping them up to date</li><li>Access granting to internal services/applications</li><li>Administration of the corporate messenger and mail system</li><li>Keeping and maintaining IT Assets inventory</li><li>Asistance in device management</li></ul></ul></div></div><div class="section page-centered"><div><h3>Requirements:</h3><ul class="posting-requirements plain-list"><ul><li>Strong interpersonal skills</li><li>Confident knowledge of the PC hardware, software and various OS</li><li>Responsible attitude to assigned tasks, attentiveness</li><li>Practical experience in managing global corporate IT systems (Google workspace, Mobile device management solutions - like Manage Engine, Identity providers - like Okta)</li><li>Excellent problem-solving skills and ability to diagnose and resolve technical issues</li><li>Strong communication skills, both written and verbal</li><li>Experience in a self-driven role within a technology-focused organization</li></ul></ul></div></div><div class="section page-centered"><div><h3>WIll be as advantage:</h3><ul class="posting-requirements plain-list"><ul><li>Knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.)</li><li>Understanding of ITIL</li><li>Experience with Jira/Confluence</li><li>Proficiency in Mobile Device Management (MDM) and identity providers like Okta</li></ul></ul></div></div><div class="section page-centered"><div><h3>What you get in return:</h3><ul class="posting-requirements plain-list"><ul><li>Medical Insurance Coverage</li><li>Hybrid type of work with flexible working hours</li><li>Modern and outstanding equipment</li><li>Full annual performance assessment</li><li>Death in Service</li><li>Employee Assistance and referral program</li><li>Company matched contributory pension</li><li>Workation policy</li><li>The opportunity to work with one of the smartest teams on the market.&nbsp;</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div>Be a key player at the forefront of the digital assets movement, propelling your career to new heights!</div><div>Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. </div><div>Work alongside one of the most brilliant teams in the industry.</div><div><br></div></div><div class="section page-centered last-section-apply" data-qa="btn-apply-bottom"><a class="postings-btn template-btn-submit cerulean" data-qa="show-page-apply" href="https://jobs.lever.co/capital/c27d16b0-28b1-4412-85bd-b689687b1525/apply">Apply for this job</a></div>

capital.com - IT Support Engineer

capital-com--it-support-engineer

<p><strong>Intro</strong></p><p>How often have you called in and spoken to a support agent and thought, "Wow, they were helpful" and this person made your day? Do you have what it takes to BE one of these awesome individuals?</p><p>Now is your chance!</p><p>Webafrica is in search of a spunky, left-of-centre individual that is clued up on connectivity, the internet and is also able to provide phenomenal customer service. Note, there is obviously the aspect of billing customers when they make use of a service so you would need to know about this as well.</p><p>So, if getting customers connected to the World Wide Web is your thing and high levels of service is your passion, get in touch with us!</p><p>Send us your deets so we can meet!</p><p>You will be expected to troubleshoot and resolve issues with services such as but not limited to: Fibre and VoIP </p><p></p><p><strong>Requirements</strong></p><p><strong>Minimum Requirements:</strong></p>    <ul> <li>Grade 12 / Matric</li> <li>Analytical thinking with strong troubleshooting ability</li> <li>Strong understanding of ISP Networks</li> <li>Willing to work shifts (including weekends &amp; public holidays)</li> <li>PREFERENCE will be given to applicants who has fibre network coverage</li> </ul>          <p><strong>Ideal Requirements</strong></p>    <ul> <li>1+ Year customer services experience within an ISP Call Centre</li> <li>1+ Year of technical and desktop customer service experience</li> <li>Exposure to a Customer Service Scoring System (eg. Net Promoter Score</li> </ul>                                  <p><strong>Desired Skills:</strong></p><ul> <li>Call Centre</li> <li>Technical Support</li> <li>Strong Written and Verbal Communication skills</li> <li>Attention to detail</li> <li>MS Office (Word</li> <li>MS Office (Excel)</li> <li>MS Outlook</li> <li>Conflict Resolution</li> <li>Multitasking</li> <li>Time Management</li> <li>Technical Literacy</li> <li>Analytical</li> <li>Problem Solving</li> <li>Customer Service</li> </ul><p><strong>What you will be doing: </strong></p>    <ul> <li>Provide efficient and effective support to Webafrica Vuma Reach Customers around billing and technical queries via WhatsApp Live Chat</li> <li>Provide support to Webafrica Vuma Reach Customers </li> <li>Troubleshoot internet connectivity problems on all Devices (Desktops, Laptops, Mobile Devices etc.)</li> <li>Escalation of Faults beyond 1st Line Support</li> <li>Router Configuration</li> <li>Customer Account Management</li> <li>Updating customer records</li> <li>Account activations/cancellations</li> <li>Account payment management</li> <li>Advising customers on account balances</li> <li>Account reconciliations</li> <li>Credit and debit note management</li> <li>Meeting Daily Live Chat and Call Targets</li> </ul><p><strong>Benefits</strong></p><p><strong><i>Our benefits are second to none - the icing on the Webafrica culture cake:</i></strong></p><ul> <li> <strong>We are a Fully Remote work environment </strong><ul><li> That’s right! No need to go into the office! You can work from just about anywhere.We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time.</li></ul> </li> <li> <strong>We Kit you out</strong><ul> <li> We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. And of course, a UPS to ease the effects of load-shedding! </li> <li>We also provide you with Connectivity – FOR FREE!</li> </ul> </li> <li> <strong>We look after your well-being and encourage a healthy lifestyle</strong><ul><li> We pay 100% of your medical aid (Discovery&amp; Vitality) – so no deduction unless you want to add a beneficiary or increase your cover to more than what is provided.</li></ul> </li> <li> <strong>We think of your future too</strong><ul><li> Retirement Annuity - up to 5% company contribution in your first year; 7.5% thereafter</li></ul> </li> </ul><p><strong><i>THE CHERRY ON TOP!!!</i></strong> <strong>Webafrica rewards stellar performance!</strong></p><ul> <li>Performance Bonuses of up to 20% of your cash salary are paid out quarterly, so long as company targets are met.</li> <li>Annual individual awards for the Webafricans that outshine the rest! </li> <li>We always try to have some fun! Team buildings are a big deal as well as other cultural activities and company events! </li> </ul>

Technical Support Agent (Fully Remote)

technical-support-agent-(fully-remote)

<p></p><p>Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups.&nbsp;</p><p></p><p>We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.</p><p></p><p>The purpose of this role is to serve as the first line of defense for our customers' technical issues, ensuring timely and effective resolution. As a Support Engineer II, you will be maintaining customer satisfaction by addressing and resolving technical challenges, providing expert guidance, and contributing to the continuous improvement of our solutions and support processes.</p><p></p><p><strong>As a Support Engineer II, your daily workload might include:</strong></p><ul> <li>Provide technical support to customers via phone, email, and chat, addressing inquiries and resolving issues related to our solutions and services.</li> <li>Troubleshoot complex technical problems, identify root causes, and implement solutions in a timely manner.</li> <li>Escalate issues to higher-level support or development teams when necessary, ensuring proper documentation and communication.</li> <li>Collaborate with cross-functional teams to identify recurring issues and contribute to the development of long-term solutions.</li> <li>Create and maintain detailed documentation of support cases, resolutions, and best practices to enhance the knowledge base.</li> <li>Assist in the installation, configuration, and maintenance of software applications for customers.</li> <li>Conduct remote sessions with customers to diagnose and resolve technical issues.</li> <li>Provide feedback to product management and development teams based on customer interactions and common support trends.</li> <li>Stay up-to-date with the latest product releases, updates, and industry trends to provide accurate and relevant support.</li> </ul><p><strong>Requirements</strong></p><p><strong>Our target profile is candidates with...</strong></p><ul> <li>Bachelor’s degree in Computer Science, Information Technology, or a related field.</li> <li>2 years of experience in a technical support or similar role.</li> <li>Strong understanding of software systems, networks, and troubleshooting methodologies.</li> <li>Proficiency in operating systems (Windows, macOS, Linux) and software applications.</li> <li>Experience with ticketing systems, such as Jira, Zendesk, or similar.</li> <li>Excellent problem-solving skills and the ability to work under pressure.</li> <li>Strong verbal and written communication skills, with a focus on customer service.</li> <li>Ability to work independently and as part of a team.</li> <li>Familiarity with programming languages or scripting is a plus</li> <li>Outstanding multitasking abilities.</li> </ul><p><strong>Benefits</strong></p><p><strong>We think you'll enjoy working at Mozn. Here's why:</strong></p><ul> <li>You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.</li> <li>You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.</li> <li>The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best</li> <li>You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.</li> <li>We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.</li> </ul>

Support Engineer II

support-engineer-ii

<p>D-ploy is an <strong>IT</strong> and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. </p><p>We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the <strong>IT</strong> community, we optimize our customer‘s <strong>IT</strong> productivity and contribute to the organization’s success and value.</p><p>We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where <strong>IT</strong> counts, join us!</p><p></p><h3>Tasks and Responsibilities</h3><ul> <li>Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products</li> <li>First and second level technical support – calls/tickets/user interaction</li> <li>Provide prompt responses to IT related questions from end-users</li> <li>Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)</li> <li>Create, maintain, utilize knowledge articles </li> <li>Provide IT onboarding trainings to new starters</li> <li>Contribute to continuous improvement initiatives</li> </ul><p></p><p><strong>Requirements</strong></p><ul> <li>Language skills: fluent German, fluent English, other languages are a plus</li> <li>5+ years of experience in a similar role</li> <li>Strong problem solving/analytical abilities</li> <li>Excellent communication skills and customer orientation</li> <li>Attention to detail and ability to multi-task, handling multiple stakeholders</li> <li>Ability to prioritize and willingness to work self-sufficiently and well organized</li> <li>Team player and supportive personality</li> <li>Experience in regulated IT environments is a plus (e.g. GxP)</li> <li>All candidates must provide a Criminal record not older than 3 months</li> </ul><p><strong>Benefits</strong></p><ul><li>Broad range of activities, tasks, and projects</li></ul><ul> <li>Flexible working conditions</li> <li>Vouchers (B-day voucher, wedding, and new born surprise)</li> <li>Fishing for Friends program – our referral program</li> <li>Refreshments in the D-ploy office</li> <li>Further development and professional advancement </li> <li>Friendly and international working environment </li> <li>Company-sponsored events</li> <li>Competitive salary and various benefits</li> </ul><p><em>Is </em><em><strong>IT</strong></em><em> in your DNA?</em></p>

IT Onsite Technician (Basel, IT Support, English, German)

it-onsite-technician-(basel,-it-support,-english,-german)

<p>The Senior IT Support Engineer is a vital role within the IT department, responsible for providing advanced technical support, overseeing IT business-as-usual tasks, managing helpdesk operations, and ensuring the efficient preparation and maintenance of users' IT assets. This position requires extensive experience in IT support, strong troubleshooting skills, and the ability to mentor junior team members. The ideal candidate will have a strategic mindset, excellent problem-solving abilities, and a commitment to delivering high-quality IT services.</p><p></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Technical Support:</strong></li></ol><ul> <li>Provide advanced technical support for hardware, software, and network issues.</li> <li>Troubleshoot and resolve complex technical problems escalated from junior support staff.</li> <li>Ensure timely and efficient resolution of support tickets.</li> </ul><li><strong>Helpdesk Management:</strong></li><ul> <li>Oversee the daily operations of the IT helpdesk, ensuring high levels of service and user satisfaction.</li> <li>Develop and implement helpdesk policies, procedures, and best practices.</li> <li>Monitor helpdesk performance metrics and generate reports for management.</li> </ul><li><strong>IT Asset Management:</strong></li><ul> <li>Oversee the preparation, configuration, and deployment of IT assets for new and existing users.</li> <li>Manage the inventory of IT equipment, ensuring accurate tracking and reporting.</li> <li>Perform and oversee routine maintenance and updates on IT equipment.</li> </ul><li><strong>User Support and Training:</strong></li><ul> <li>Provide training and support to users on IT systems, tools, and best practices.</li> <li>Assist in onboarding new employees, ensuring they have the necessary IT resources and knowledge.</li> <li>Create and maintain user accounts and permissions in accordance with company policies.</li> </ul><li><strong>Documentation and Reporting:</strong></li><ul> <li>Maintain comprehensive documentation of support requests, resolutions, and IT procedures.</li> <li>Generate and analyze reports on helpdesk activity and common issues to identify trends and areas for improvement.</li> <li>Develop and maintain technical documentation for IT systems and processes.</li> </ul><li><strong>Collaboration and Communication:</strong></li><ul> <li>Work closely with other IT team members to ensure seamless support and knowledge sharing.</li> <li>Communicate effectively with users to understand their needs and provide clear, concise solutions.</li> <li>Participate in team meetings and contribute to continuous improvement initiatives. </li> </ul><li><strong>Mentoring and Leadership:</strong></li><ul> <li>Mentor and guide junior IT support staff, providing training and support as needed.</li> <li>Foster a collaborative and supportive team environment.</li> <li>Lead by example, demonstrating best practices in IT support and customer service.</li> </ul><p></p><p><strong>Requirements</strong></p><p><strong>Skills Required:</strong></p><ol><li><strong>Technical Expertise:</strong></li></ol><ul> <li>In-depth knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.</li> <li>Strong understanding of network concepts (e.g., IP addressing, DNS, DHCP).</li> <li>Proficiency in troubleshooting and resolving complex technical issues.</li> </ul><li><strong>Problem-Solving and Troubleshooting:</strong></li><ul> <li>Excellent problem-solving skills and the ability to diagnose and resolve complex technical problems.</li> <li>Strong analytical skills to identify root causes and implement effective solutions.</li> </ul><li><strong>Customer Service Orientation:</strong></li><ul> <li>Exceptional customer service skills with a focus on user satisfaction.</li> <li>Ability to communicate technical information to non-technical users in a clear and understandable manner.</li> </ul><li><strong>Organizational Skills:</strong></li><ul> <li>Strong organizational skills to manage multiple tasks and priorities effectively.</li> <li>Attention to detail in maintaining accurate records and documentation.</li> </ul><li><strong>Team Collaboration and Leadership:</strong></li><ul> <li>Ability to work well in a team environment and collaborate with colleagues.</li> <li>Leadership skills to mentor and guide junior team members.</li> </ul><p><strong>Experience:</strong></p><ul> <li>A minimum of 2-5 years of experience in IT support or a related field.</li> <li>Experience managing helpdesk operations and IT asset management.</li> <li>Previous experience in a senior or supervisory IT support role is highly desirable</li> </ul><p></p><p><strong>Education:</strong></p><ul><li>Graduate of any 4 or 5 year course related to Information Technology </li></ul><p><strong>Additional Considerations:</strong></p><ul> <li>The candidate should be highly self-motivated, detail-oriented, and able to work independently.</li> <li>Has a continuous learning mindset - this is important to stay updated with evolving technologies and best practices in IT support.</li> </ul><p><strong>Benefits</strong></p><p>Embarking on a journey with 1Global is an opportunity to be a part of a team that's shaping the future of telecommunications and technology. Your contributions will be valued, your ideas will be heard, and your career will soar to new heights:<br></p><ul><ul> <li>Competitive salary and the opportunity to reach massive levels of performance driven compensation boosted by accelerators.</li> <li>The opportunity to grow your role within one of the industries’ most dynamic and successful telecommunications company that is growing over 40% year-over-year, led by a duo of very successful technology repeat entrepreneurs.</li> <li>Opportunities to work internationally over time in one of the other offices of 1GLOBAL.</li> <li>A dynamic and collaborative work environment.</li> <li>The chance to play a decisive role in of a forward-thinking company at the forefront of global communications innovation.</li> </ul></ul><p><br><em>1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join&nbsp;our mission to revolutionise connectivity globally.</em>&nbsp; </p>

Senior IT Support Engineer

senior-it-support-engineer

<p><strong>This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option.</strong></p><p><strong>Offered Candidate must follow Detroit Public Schools Community District COVID-19 safety guidelines which requires weekly testing, and a mask to be worn onsite. </strong></p><p><strong>Position Summary:</strong>&nbsp;</p><p>As a significant member of the Technology Division’s Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience. </p><p><strong>Essential Functions: </strong>&nbsp;</p><p>1.&nbsp;&nbsp;&nbsp; <strong>First Point of Contact: </strong>Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance.</p><p>2.&nbsp;&nbsp;&nbsp; <strong>Phone and Remote Support:</strong> Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity.</p><p>3.&nbsp;&nbsp;&nbsp; <strong>Issue Resolution:</strong> Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation.</p><p>4.&nbsp;&nbsp;&nbsp; <strong>Escalation:</strong> Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication.</p><p>5.&nbsp;&nbsp;&nbsp; <strong>Documentation</strong>: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system. </p><p>6.&nbsp;&nbsp;&nbsp; <strong>User Education: </strong>Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future. </p><p>7.&nbsp;&nbsp;&nbsp; <strong>System Monitoring: </strong>Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected. </p><p>8.&nbsp;&nbsp;&nbsp; <strong>Team Collaboration:</strong> Work closely with other IT teams to share knowledge, troubleshoot complex issues, and contribute to continuous improvement of support processes. </p><p>9.&nbsp;&nbsp;&nbsp; <strong>Customer Service: </strong>Maintain a high level of customer service and professionalism when interacting with all users, including students, staff, and administrators. </p><p>10. <strong>Performance Metrics:</strong> Achieve key performance metrics while also meeting annual objectives focused on enhancing service efficiency, improving customer engagement, and optimizing support operations. </p><p>11. Performs other duties as assigned by supervisor.&nbsp;<br> <br> </p><p><strong>Security Clearance:</strong></p><p>Internal Applicants</p><p>If you are a current Detroit Public Schools Community District employee, you do not have to submit to a new security clearance, unless your new role requires a different type of criminal background check.</p><p></p><p><strong>Requirements</strong></p><p><strong>Minimum&nbsp;Qualifications: </strong>&nbsp;</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's degree in Information Technology, Business&nbsp;Administration&nbsp;or related discipline.&nbsp;</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.<br> <br> </p><p><strong>Technical Skills:</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic knowledge of Windows and macOS operating systems,</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite, </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with remote desktop tools, call management and helpdesk software.</p><p><br> <strong>Communication:</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.<br> <br> </p><p><strong>Physical Requirements:</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to sit for extended periods while working on a computer. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals. <br> <br> </p><p><strong>Work Environment:</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fast-paced call center environment with a focus on customer service and technical support. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; May require occasional travel to different district sites for on-site support. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must have own transportation to travel to District locations when needed.&nbsp;</p>

Support

👋 Join our Community!