IT Support Specialist

Voyago is currently recruiting for an IT Support Specialist in London Ontario.

Your Role:

Reporting directly to the IT Manager, this role supports the day-to-day IT operations through the IT Helpdesk.

Please note: this role is not remote and does require you to be onsite in our London Ontario office. Hybrid opportunities may be available after 3 months of demonstrated success in the role.

Primary Duties:

• Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on Priority

• Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel 
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update internal customer status and information 
• Pass on any feedback or suggestions by internal customers to the appropriate internal team
• Identify and suggest possible improvements on procedures 
• Performs miscellaneous job-related duties as assigned

Requirements

Your profile

• You posses a College diploma or equivalent in IT related field
• You have at least one year of experience in a similar role
• You have advanced experience with Windows OS environment, Microsoft 365 and its suite of applications (Teams, SharePoint and etc.)
• You have working knowledge of Ticket management platforms
• You have experience working with Smartphone and Tablet OS (eg. Android & iOS)
• You bring strong technical knowledge, analytical and problem-solving skills
• You work well in a team setting
• You posses a full G license with a clean drivers abstract
• You can provide a clean criminal record search
• You have effective communication skills
• You are highly organized and able to multitask
• You have exceptional customer service skills
• You are able to work onsite in our London Ontario location

Benefits

Why work for us?

• We are an Award Winning company
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We offer assistance in professional development
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

Sounds interesting? Apply today!

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.