E-commerce and Amazon Account Executive (Online Accounts inc Amazon and

Who we are…  

At Odysea, we believe that slow food is the necessary antidote to the restlessness of modern life. It brings us together, feeds conversation, creates new traditions, new rituals, and new stories. For us, life revolves around the kitchen table in Greece, and we want everything we create to reflect that. It’s simple: we only sell food that we would happily share with our own family.  

For more than 30 years Odysea has worked with specialist suppliers to bring the finest Greek and Mediterranean products to the UK. Every product we supply has a story or something special about it: when a producer serenades their goats with classical music or painstakingly transports their beehives by boat, you can really taste their passion and dedication in the end product – and that’s the real secret ingredient.  

We are an entrepreneurial and dedicated team who values our family culture, and who takes personal accountability for our customers’ and suppliers’ satisfaction. Our teams operate in a rapidly growing, fast-paced, highly pressurised environment, where individuals are expected to deliver against tight deadlines. We want people who are passionate, energetic, innovative, and flexible to operate in our dynamic environment.  

What we’re looking for…

We’re looking for an E-Commerce and Amazon Account Executive to provide effective and efficient support to the commercial team by ensuring that administrative tasks are undertaken accurately and to the required time scales, helping drive sales performance and gross profit in the company.

The Account Executive will be responsible for tracking and reporting on sales performance across our online accounts and supporting the management of the Amazon account. Completing day-to-day administration, sales and promotions.  They will be forward thinking and excited to help us grow both our established online accounts as well as discovering new channels.

Based in Leyton, London (UK) and working from the office full time, this role will report into the Consumer & Category Manager.

The Role..

As our E-commerce and Amazon Account Executive you will assist with a mix of sales, marketing, and operational tasks to manage and grow our market share in the online marketplace.  This will include:

Account Management

• Amazon Account Management:

·       Set up and maintain the Amazon Seller/Vendor Central account.

·       Monitor account health and resolve any issues (e.g., policy violations, customer feedback).

·       Optimise product listings (titles, descriptions, images, and bullet points).

·       Manage inventory and ensure product availability.

·       Handle customer inquiries, reviews, and complaints.

• Other E-commerce Platforms:

·       Oversee listings and operations on additional platforms 

·       Ensure consistent branding and product information across all platforms.

Sales and Marketing

• Sales Strategy:

·       Analyse sales data and trends to identify growth opportunities.

·       Help to develop and execute pricing strategies, including promotions and discounts.

·       Drive sales through Amazon PPC (Pay-Per-Click) and other advertising campaigns.

• Marketing Campaigns:

·       Help to create and manage Amazon advertising campaigns (sponsored products, display ads, etc.).

·       Execute promotional campaigns for new product launches.

·       Collaborate with the marketing team to align online campaigns with offline strategies.

• SEO and Content Optimization:

·       Perform keyword research to optimise product listings and improve search visibility.

·       Write engaging content to highlight the unique selling points of products.

Inventory and Logistics

• Stock Management:

·       Coordinate with the warehouse to manage stock levels and prevent overstock or stockouts.

·       Collaborate with logistics to plan inventory replenishments based on sales forecasts and seasonal trends.

• Fulfilment Oversight:

·       Work with the logistics team to manage fulfilment methods (FBA, FBM) for Amazon and other platforms.

·       Ensure timely delivery and address any logistical issues.

Data Analysis and Reporting

• Performance Tracking:

·       Monitor KPIs (e.g., sales, conversion rates, ROI on advertising).

·       Analyse sales data to identify successful products and underperformers.

• Reporting:

·       Prepare regular performance reports for management.

·       Offer insights and recommendations to improve online sales and profitability.

Compliance and Policy Adherence

• Regulatory Compliance:

·       Ensure product listings comply with UK food safety and labelling regulations.

·       Stay updated on Amazon policies and UK regulations specific to food distribution.

• Customer Service:

·       Address customer queries professionally and promptly.

·       Resolve issues such as refunds, replacements, and negative feedback.

Innovations and Growth

• Market Research:

·       Research trends in the UK food market and identify new product opportunities.

·       Analyse competitors and recommend strategies to gain market share.

• E-commerce Expansion:

·       Explore opportunities to list products on additional marketplaces or international Amazon sites.

·       Suggest technological improvements for smoother operations (e.g., integration tools, analytics software).

Requirements

Your skills, attributes, and experience…

• Experience of working for or with Amazon in a similar industry
• Data Processing skills: well-developed Excel skills
• Report writing and PPT skills 
• Customer sensitivity
• Excellent written and verbal communication skills
• Project Management skills
• Excellent administration and organisational ability

Benefits

What’s on offer…

• Competitive basic salary
• Pension
• BUPA Healthcare
• Employee Discounts on products
• Training and development 
• Cycle to work scheme
• Travel card loan