Patrique Mercier Recruitment FR is committed to connecting talented professionals with promising career opportunities. We are currently seeking a Czech Speaking Customer Support Representative for the Home Appliances Department. This role is ideal for individuals who are enthusiastic about customer service and are eager to assist Czech-speaking clients with their home appliance needs.
Responsibilities
- Provide excellent customer support to Czech-speaking clients regarding home appliances through phone, email, and chat.
- Assist customers with inquiries related to product features, troubleshooting, and warranty claims.
- Effectively resolve customer complaints and issues, ensuring a positive experience.
- Document all customer interactions accurately and maintain comprehensive records.
- Coordinate with internal teams to address customer needs and enhance service delivery.
- Educate customers about product usage, maintenance, and safety measures.
- Gather customer feedback to identify areas for service improvement and report insights.
Requirements
- Fluency in Czech and English, both written and spoken.
- Previous experience in customer service, preferably in the home appliances or retail sector.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Ability to handle multiple inquiries in a fast-paced environment with attention to detail.
- Familiarity with customer support software and standard office applications.
- Strong analytical and problem-solving skills.
- Willingness to work flexible hours, including evenings and weekends as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks