📍 Greece, Athens, Attica🧑‍💼 Full-time🏃 Remote

2 days ago

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with exciting job opportunities. We are currently looking for a Czech Speaking Customer Support Representative for the Food Delivery Service Department. This role is ideally suited for individuals who are passionate about delivering outstanding customer service and enjoy helping Czech-speaking clients with their food delivery inquiries.


Responsibilities

  • Provide exceptional customer support to Czech-speaking clients regarding food delivery services through phone, email, and chat.
  • Assist customers with order placements, inquiries, changes, and issues related to their deliveries.
  • Effectively resolve customer complaints and ensure a positive experience with every interaction.
  • Maintain detailed records of customer interactions and follow up on outstanding issues promptly.
  • Collaborate with delivery teams to ensure timely and accurate order fulfillment.
  • Educate clients about menu options, promotions, and delivery processes.
  • Gather and analyze customer feedback to identify areas for improvement in service offerings.

Requirements

  • Fluency in Czech and English, both written and spoken.
  • Experience in customer service, preferably within the food delivery or hospitality sector.
  • Strong communication skills with a commitment to providing excellent customer experiences.
  • Detail-oriented with the ability to handle multiple tasks efficiently.
  • Proficient in using customer support software and standard office applications.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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