Customer Support Specialist - Brno

👫 Who are we looking for?

We're on the hunt for an enthusiastic Customer Support Specialist who thrives on tackling technical and marketing challenges for our platform's clients. Our Support team is the backbone of our company - join us and become one of the heroes!

🌍 Where? This is a hybrid position, allowing you to work from the comfort of your home or from our lovely office in Brno.

🗓️ When? Starting as soon as possible - April 2025 would be ideal.

ABOUT THE ROLE

• As a Customer Support Specialist at ROI Hunter, you'll be at the forefront of client assistance, primarily engaging with them through Intercom, as well as other communication channels like chat and email, serving clients on the European market but also globally
• You will support Meta and Google marketing issues within our platform
• Process and discuss product feedback with our product managers, and report any discovered issues
• Share ideas for continuous improvement and new learnings
  

ABOUT YOU

• You are a self-starter who is based in Brno or its close vicinity. Our team is supporting each other, so there is always a helping hand whether you are working from home or from the office.
• You should be truly enthusiastic about the support - we would like to find someone who will stay in this position for at least 2 years (do not worry, the job is never the same)
• Being fluent in English is a must, together with patience and empathy are important tools for a successful Customer Support Specialist
• Some basics in Meta and/or Google Ads will be a great plus
• The job can get pretty technical so you should know the basics of SQL, Internet browser development tools and APIs

PERKS AND BENEFITS

💸 Quarterly performance bonus (or commission)

🌴 25 days of holiday

🤒 3 paid sick days per year

🏠 Work from home allowance

😋 Meal allowance (previously meal vouchers)

🧗🏻 Multisport card

💆 Free massage or physiotherapy appointment once per month

👩🏻‍🏫 Education budget for your development

🥂 Company and team events (online & offline)

…but we still believe the most important thing is the culture we create and live every day. So, what's it like to work with us?

WE CARE ABOUT

📈 AUTONOMY AND FLEXIBILITY – We trust each other. Impact and delivered outcomes are more important than spending the whole day in the office with poor results. We can choose the approach and solutions to our work tasks as long as we can deliver the outcomes. To achieve that, we all must be accountable, self-driven and proactive.

📘 LEARNING TOGETHER AND OUR GROWTH – we won't go far if we hide our findings or hoard our knowledge. It’s all about collaboration and discussions. We love feedback. We support each other, as well as our personal development and education based on our job needs.

💡 OPENNESS – Questions? Assumptions? Feel free to ask & be prepared for honest answers.

👐 EACH OTHER – You’ve seen the perks and benefits. But there are times in life when all that matters is just the right person next to you who genuinely cares and is ready to listen over a cup of coffee. And that is what we cherish the most about Hunters.

YOUR HIRING JOURNEY WITH US:

1. Answer questionnaire when submitting your CV
2. Short call with our Recruiter Simon
3. Homework - show us mainly your learning skills in practice and a short video presentation
4. Interview with the Recruiter, Team Leader and the Manager
5. Team meeting
6. Get the offer

WHO WE ARE

📌 Start-up originally from Brno, CZ, but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that - influencing every 67th online purchase worldwide, working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch. Learn more in this video.

📌 Official partner for the big players - Meta Business & Instagram and Google.

📌Proud employer of over 90 Hunters around 4 continents, 20 nationalities on board.



Do you like what you’ve seen? Apply now & let's learn more about each other!

In the meantime, you can get to know us better on our Linkedin and Instagram. 💜



Send your CV in English, please.